Optimax has implemented CRM Solutions for Small, Medium and Large Enterprises for more than 7 years. We have developed practices on implementing and customizing CRM suites for every business need, regardless of organization size.

Flexible CRM Software: Introducing InTouch

InTouch is a solution that integrates Microsoft Dynamics CRM Online with other modules and features to help your organization connect better with your customers. Depending on the needs of your company, we have modules with customizable solutions and services to create a system that is fit for the dynamic and unique needs of your organization. Mannasoft, together with Microsoft, WSI and dedicated partners all around the Philippines, will help you in creating a solution for your organization that will help you scale your business better and grow your revenue by creating insight-driven decisions based on what your customer needs. Specifically designed for the needs of small and medium enterprises, InTouch provides a solution that is both affordable and scalable, technology that grows with your organization and designed to be flexible to your needs.

InTouch has three types of bundles:

  • InTouch Connections
  • InTouch Sales Productivity
  • InTouch Service Experience

Contact Us

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Get in touch with us :

Phone Number: +639355774056
Email Address: intouch@microsoft.com

InTouch Connections
InTouch Sales Productivity
InTouch Service Experience


InTouch Connections is a pre-configured Microsoft Dynamics CRM for contacts and collaboration management designed for organizations that handle huge B2B client bases and have high volumes of client calls and email dissemination. The InTouch Connections bundle includes the following:

  • Clients and Contact Management Process modules that allows organizations to have a complete view of customer accounts, contact details, task & activities and collaboration history to facilitate easier account management in the organization
  • Pre-Configured Reports to help your organization customize based on your existing processes
  • Access to information in the InTouch Connections anytime anywhere from ay device (PC, Netbook, Tablet, Smart phones) regardless of operating system (Windows,Android, iOS) and collaborate better within the organization to get things done fast
  • Access security roles specific to users, managers and administrators to keep critical customer information secure even on the go and to give access only to specific types of information for those who need it
  • Flexible business process configuration to suite the future needs of the organization and designed to grow with your organization such as integration to email for collaboration and notifications and process modification
  • Deployment service to get your business started with this system as well as consultation on how to manage your clients, contact and collaboration information for InTouch


InTouch Sales Productivity is a pre-configured Microsoft Dynamics CRM for contacts and collaboration management & sales management system that includes relevant dashboards and reports to give your organization insights on how to increase your sales performance. InTouch Sales Productivity is ideal for companies that have a significant number of its work force focused on leads follow-through, call downs and sales pipe monitoring. The InTouch Sales Productivity bundle includes the following:

  • End-to-end pre-configured sales productivity business process modules to enhance the sales process within your organization
    • Client and Contact Management Processes
    • Product or Services Listings
    • Leads Management
    • Pipeline Management
    • Sales Management
    • Remote Sales Team Collaboration
    • Standard Sales Dashboard
    • Standard Sales Reports
  • Pre-Configured Reports to help your organization customize based on your existing processes
  • Pre-Configured Dashboards specific to the role assignments within the organization
  • Access to information in the InTouch Sales Productivity anytime anywhere from ay device (PC, Netbook, Tablet, Smart phones) regardless of operating system (Windows,Android, iOS) and collaborate better within the organization to get things done fast
  • Access security roles specific to users, managers and administrators to keep critical customer information secure even on the go and to give access only to specific types of information for those who need it
  • Flexible business process configuration to suite the future needs of the organization and designed to grow with your organization such as integration to email for collaboration and notifications and process modification
  • Deployment service to get your business started with this system as well as consultation on how to manage your clients, contact and collaboration information for InTouch


InTouch Service Experience is a pre-configured Microsoft Dynamics CRM for contacts and collaboration management, service & case management and contract monitoring system that includes relevant dashboards and reports to give your organization insights on how to resolve customer service cases and improve customer service delivery. InTouch Service Experience is ideal for companies that have a significant number of its work force focused on customer service and case management as well as managing inbound calls for customer service.

  • End-to-end pre-configured customer service business process modules to enhance service delivery within your organization
    • Client and Contact Management Processes
    • Service Type Listings
    • Case Management
    • Contracts Management
    • Basic Service Terms (24 x 7 Schedule)
    • Basic Service Level Agreement (SLA)
    • Remote Service Team Collaboration
  • Pre-Configured Reports to help your organization customize based on your existing processes
  • Pre-Configured Dashboards specific to the role assignments within the organization
  • Access to information in the InTouch Service Experience anytime anywhere from ay device (PC, Netbook, Tablet, Smart phones) regardless of operating system (Windows, Android, iOS) and collaborate better within the organization to get things done fast
  • Access security roles specific to users, managers and administrators to keep critical customer information secure even on the go and to give access only to specific types of information for those who need it
  • Flexible business process configuration to suite the future needs of the organization and designed to grow with your organization such as integration to email for collaboration and notifications and process modification
  • Deployment service to get your business started with this system as well as consultation on how to manage your clients, contact and collaboration information for InTouch